Category Archives: Suggestion Box

Suggestion Box

Ask the Library questions or make suggestions.
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A Student suggests having bags available for patrons who check out multiple books.

Dan Forrest, Coordinator of Access Services replied:
There are plastic bags available at checkout desks on both the 2nds floor and 4th floor of Cravens library.

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Another student suggested adding background music in VPAL
Therese Baker, Coordinator of the Visual and Performing Arts Library replied:

Consistent with policy ion the rest of the Helm-Cravens Library, a quiet atmosphere is maintained in the VPAL for those who wish to read and study without distractions. Students, staff and faculty who wish to listen to music my checkout earphones (VPAL use only) at the VPAL Circulation Desk and listen to music in the Lila Greene Listening Library area. Soon there also will be two private listening rooms available in VPAL.

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Another student commented :
“I’ve been a student , undergrad and grad, since 1969 and this is the BEST most helpful library staff EVER! I enjoy the Display books in Reference, it is very nice. Thanks!”

Brian Coutts, Head of DLPS replied :
Thank you for your kind words about our staff and collections.

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Suggestion Box

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From the Suggestion Box

Student Rebekah Golla asks:
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I recently found out about a confusing policy in place with the library. Apparently, if anyone checks out a book and someone else wants that book, the second person can then take the book from the first person by filling out a recall slip. I called the library to ask about this policy, and they confirmed it. They said that even if a student has a book for only two days and another student wants that book, the first student must return his or her book before the original due date or be fined. Does this make sense to anyone? Isn’t the purpose of a duedate for each person to be able to check out a book for a set length of time? If another person wants the book immediately after the first person returns it, I can understand. However, does it make sense for the second person to be able to get the book before the due date? Wouldn’t it make more sense for the second person to wait and to have the library say that the first person cannot renew the book? I can understand if a professor needs the book, but it doesn’t make sense if it’s a fellow student who is on equal ground.

It seems this type of policy could potentially set up type of tug of war over a book. When I called the library, they said I could return the book and then fill out a recall notice. Then the person who wants the book from me would have to return the book to me before he or she is finished with it. Of course, I don’t want to play tug of war with someone so I wouldn’t do that. Why not keep the first policy in place that a book is due on the due date assigned at checkout? I am willing to wait if another person has a book I want and I would completely understand if I could not have the book until that person returned it on his or her due date. Isn’t it possible to order a book through interlibrary loan? It seems this would be a better solution.

Could someone please look into this confusing policy and discuss it at the library?

Thank you for your time. I think the library staff does a wonderful job helping everyone find the materials they need. They are very friendly and willing to be of assistance at anytime which is greatly appreciated by the WKU community.

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Virtual Reference Service

Need help? Got a ? We can help! WILLS
WILLS (Western’s Interactive Live Library Service) allows you to obtain help from a trained reference specialist via Live Chat or E-Mail. WILLS is available Monday – Thursday, 6-10 p.m. Central time. (Holiday & Interim hours vary.)

Click to ask a question on WILLS

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Suggestion Box

Comment by Jerrod Nelms — December 2, 2005
WKU libraries should collaborate with professors campus-wide in order to know which films are going to be required for their respective classes. Then, the Library could have at least two or three copies of each. This would make life easier for both faculty and students.

Thanks for your thoughtful comment and creative proposal to an ongoing problem. In reality, we currently have a mechanism for faculty to collaborate with us and to communicate their library materials needs in the form of new course proposals, library order suggestions, reserve lists and through faculty-librarian communication within our library liaison system. I wish we could order extra copies of movies but given our budgetary situation for library materials, we can’t afford any extra copies of anything. Sorry for any problems that may have caused you.
Best wishes, Jack Montgomery, Collection Services Coordinator.

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Suggestion Box

Please subscribe to In Touch Weekly magazine for leisure reading.
Thank you

Thanks for your suggestion. We have already selected 19 new titles for our Leisure Magazines Collection (Helm 100) for 2006.

We’ll be happy to consider In Touch Weekly next year.

Brian Coutts
Chair, Leisure Magazines Committee

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